Enterprises that are truly capitalizing on intelligent automation (IA) solutions are—in some cases—achieving ROI of 200% or more, and the impact of IA on reducing jobs is highly exaggerated, so enterprises should not view IA’s primary benefit as being headcount reduction. These and other insights in research from Everest Group indicate that enterprises have generated the most cost benefits from IA via additional capacity created by productivity improvements and with minimal layoffs. Everest Group reports that the key drivers for IA adoption continue to be operational effectiveness and enhanced employee and customer satisfaction. Please read more here.