Keith Fulton is the Chief Technology Officer of ADP, and and a key driver of ADP’s innovation agenda. In this interview, he discusses the mission of the Lab, the results it has garnered, the impact it has had back at ADP headquarters, and a variety of other topics.
Peter High: Keith Fulton, I thought we would begin with the charter of the ADP Innovation Lab. If you can take a moment and talk about the genesis of the idea: why was it determined that ADP needed one, and why here in New York City?
Keith Fulton: For some time now, we have been focusing on innovation as a company and pushing it in a broad way. But, the management team felt that we needed to accelerate our efforts. So, we set out to create an environment that fosters creativity, is more collaborative and open, and facilitates us bringing innovative products and features to market faster. We actually started our first lab at our headquarters in Roseland, NJ. In order to attract more top talent, we “doubled down” and built our second lab in an area [Chelsea, in the heart of Midtown] where the right skill sets were in a higher concentration. The top media companies are here; it’s an amazing venture capital and startup scene; and the top visual design and creative firms are a subway ride away. Recently, we opened another location in the growing tech corridor in Pasadena, CA.
High: Let’s talk about those special skill sets, special mindsets and even differences in terms of processes they are using relative to the traditional product development (or IT) organization in Roseland. Can you talk a bit about some of those differences?”
For the complete story: http://www.forbes.com/sites/peterhigh/2015/10/12/adps-innovation-lab-drives-new-ideas-and-cultural-change-within-the-company/.