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White House Office of American Innovation Established; Eyes Multiyear Projects to Transform Federal Service, Says Strategic Initiatives Director

7/19/2017

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Washington, DC — President Donald J. Trump on March 27, 2017, announced the White House Office of American Innovation (OAI). 
 
The statement said the OAI will make recommendations to the President on policies and plans that improve Government operations and services, improve the quality of life for Americans now and in the future, and spur job creation.  These recommendations will be developed in collaboration with career staff along with private-sector and other external thought leaders.
 
“As a former leader in the private sector, I am proud to officially announce the White House Office of American Innovation, which will develop innovative solutions to many problems our country faces,” President Trump said.
 
“One of the primary reasons I ran for President was the need for new thinking and real change, and I know the Office and its team will help us meet those challenges.”
​The President appointed Senior Advisor Jared Kushner to lead this effort, along with additional senior White House staff who bring diverse experiences and exceptional talent to the initiative, including:
 
  • Assistant to the President for Economic Policy Gary Cohn
  • Assistant to the President for Domestic Policy Andrew Bremberg
  • Assistant to the President for Strategic Initiatives Chris Liddell
  • Assistant to the President for Intergovernmental and Technology Initiatives Reed Cordish
  • Senior Counselor to the President for Economic Initiatives Dina Powell
 
“The Office of American Innovation will bring a creative and strategic approach to many critical issues and intractable problems that affect Americans’ quality of life,” said Kushner.  “We have an opportunity to identify and implement solutions by combining internal resources with the private sector’s innovation and creativity, enabling the Federal Government to better serve Americans.”
 
The March 27 statements said individuals involved have already hosted listening and working sessions with more than 100 private-sector CEOs, other external thought leaders, and senior Government officials. 
 
OAI will create task forces to focus on initiatives such as modernizing Government services and information technology, improving services to veterans, creating transformational infrastructure projects, implementing regulatory and process reforms, creating manufacturing jobs, addressing the drug and opioid epidemic, and developing “workforce of the future” programs.
 
Mary-Louise Hoffman reports on ExecutiveGov that Chris Liddell, director of White House strategic initiatives, has said the Office of American Innovation (OAI) aims to establish infrastructure and reach out to industry as part of multiyear efforts to improve how the federal government delivers customer service.
 
Liddell told audience at a Partnership for Public Service-hosted event on July 12 that the White House plans to convene public, commercial and academic professionals to push federal customer service initiatives forward.
 
Liddell added the goal is to provide government service recipients “the same experience as they do in the private sector.”
 
Some House and Senate members have introduced the Federal Agency Customer Experience Act to help federal agencies simplify the process for collecting feedback from citizens.
 
The White House also looks to build centers of excellence that will work to promote cross-agency services in the government.
 
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